Privacy Policy

3DSolidverse.com Privacy Policy

BY VISITING, ACCESSING OR USING OUR WEBSITE AND SERVICES YOU ACKNOWLEDGE, AGREE TO AND ACCEPT THE TERMS OUTLINED IN THIS PRIVACY POLICY (THE “POLICY”). IF ANY ASPECT DETAILED IN THIS POLICY ARE NOT ACCEPTABLE TO YOU, PLEASE REFRAIN FROM VISITING, ACCESSING OR USING OUR WEBSITE AND SERVICES.

3DSolidverse (“3DSolidverse”, “we”, “our” or “us”) respects your privacy and we are committed to protecting your Personal Information (as defined below) while using our website and related services (hereinafter the “3DSolidverse Services”). This Privacy Policy (together with 3DSolidverse’s Terms and Conditions and any other documents referred on it) sets forth the principles and guidelines regarding our privacy practices, including the collection, usage, and disclosure of the Personal Information concerning the Users, collected by 3DSolidverse or provided by the Users via the 3DSolidverse Services, as well as the use of “cookies” on the 3DSolidverse Services.

“Personal Information” refers to any information that may result in your identification and be used to contact you, including your complete name, email address, phone number, payment method and profile picture. On the other hand, “Non-Personal Information” refers to any information that does not result in your identification and that does have any connection to your Personal Information.

Please be aware that we reserve the right to modify any of our policies and practices at our discretion and without prior notice. We may inform you of the modification and their effective date by sending an email to the email address linked with your account on the Website. Nevertheless, it is the User’s responsibility to review the most recent version of this Policy periodically.

Information You Provide to Us

We receive and store information that you provide in relation to our 3DSolidverse Services.

  1. User Registration. The user is by no means obligated to register on the Website, unless the User wants to access all 3DSolidverse services at any time. Certain sections of the 3DSolidverse Services may permit you to explore as a guest while maintaining anonymity. However, full access to all content and features in those areas, including the Dashboard and the ability to buy and sell Content, may require registration.
    Throughout the registration process, we kindly request that you give us some information about yourself, including first and last name, email address, and company, organization and/or university. You commit to providing accurate, complete, and truthful information and ensuring its ongoing accuracy in the future.
    We may send you an email, text message, or other electronic message confirming your registration or providing instructions on how to confirm it.
    Each user account should only be utilized by the individual who registered with their name and email address. No other user is authorized to use a user account that does not belong to them.
  2. Account Profile. You may provide information to build a public profile, including your name, username, profile picture, and other information that we may offer you to present. Additionally, you may also provide us additional details including your address or telephone number.
  3. Content. Information you provide with 3D models that you upload to the Services, such as metadata tags associated with the model that may include your email address, business contact information, and location information if it is included in the metadata may also be provided to us.
  4. Blog interactions, newsletter subscriptions and promotional activities. By interacting or commenting on the 3DSolidverse Blog, subscribing to newsletters, or taking part in surveys or other promotional activities, you may be prompted to share Personal Information, including your name and/or your email address. Your participation in these activities is entirely voluntary, and the data collected serves to enhance your experience and engagement with our offerings.
  5. Contact Us Information. Should you reach out to us, either through an online form provided by us, via an email sent to an address we have displayed, through a feedback or reporting feature, or by alternative methods, you may be required to provide us with specific information, including your full name and email address.
  6. Payment. The 3DSolidverse Services enable Users to engage in transactions such as selling or buying content and withdrawing funds. For these operations, the User is required to provide account and billing information and other data required. We do not have access to or store any payment information, including credit/debit card or financial account numbers. This information may be provided to a third-party product or service to process and fulfill such operations, in which case you would be providing the information to them as well.

Information We Collect

We may collect personal information and other non-personal information automatically when you use our 3DSolidverse Services, including information about your interaction or use of our Services. Examples of this type of information include your Internet protocol (IP) address, user settings, cookie identifiers, browser or device information and location. We may also automatically collect information regarding your use of our Services, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Services.

This data helps us analyze trends, improve our content, and enhance your overall experience.

Cookies

Cookies are tiny pieces of information or text that, if the option is enabled, are automatically saved on the User’s computer web browser when they visit a website. We can later retrieve these cookies to uniquely identify a visitor to store or track information regarding their usage of the 3DSolidverse Services.

3DSolidverse may use Cookies or other technologies which may collect or store personal data mainly in the aim of giving our Website a better user experience and improve our services for you. By continuing to use the Website, you expressly authorize 3DSolidverse to use such cookies.

Cookies come in two main types: permanent and temporary. Permanent cookies, also known as persistent cookies, remain on your device for a longer period, storing information such as login credentials to enhance your future visits. On the other hand, temporary cookies, or session cookies, are temporary and expire once you close your browser. They are used to track your activities during a specific session and are essential for the proper functioning of certain features on websites.

The internet browser provides Users with the option to delete, block, or receive notifications before cookies are stored. However, please note that blocking cookies may impact the functionality of parts or the entire Website. Certain features and personalized settings rely on cookies to operate correctly, and disabling them could result in a less optimal user experience.

By using the 3DSolidverse Services, you acknowledge and agree that we may collect and/or transmit any information collected to third-party service providers, such as analytics providers, which may also make use of such technologies. If you have concerns or queries about this practice, we encourage you to review our privacy policy or contact us for further clarification.

Aside from the information specified in this section, 3DSolidverse has the authority to gather Personal Data through both online and offline methods (such as obtaining a business card voluntarily provided to a 3DSolidverse employee). This Privacy Policy applies regardless of the method of collection.

How We Use Personal Information

We use your information for a variety of business purposes, including providing our 3DSolidverse Services, for administrative purposes, and to market our products and services. These purposes include:

  1. Managing your information and accounts and providing access to certain areas, functionalities, and features of our Services, including uploading 3D models as well as downloading or purchasing 3D models from others;
  2. Providing you with technical support, customer service, and account maintenance;
  3. Communicating with you about your account, activities on our Services, and policy changes;
  4. Disclosing your information to other companies that we have engaged to assist us in fulfilling your request
  5. Processing your financial information and other payment methods for products or Services purchased;
  6. Allowing you to register for events.
  7. Enhancing our Website and Services;
  8. Pursuing our legitimate interests such as research and development (including marketing research, or product, services, features o functionality research), network and information security, and fraud prevention;
  9. Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;
  10. Measuring interest and analyzing usage trends, preferences and engagement of our Users in our Services;
  11. If there is a claim of intellectual property infringement or any other civil law claim, we may disclose the information of the seller or contributor of the material in question. This disclosure is made to allow the person asserting the claim to contact the responsible party and work towards resolving the dispute.
  12. Ensuring internal quality control and safety;
  13. Authenticating and verifying individual identities, including requests to exercise your rights under this policy;
  14. Debugging to identify and repair errors with our Services;
  15. Complying with applicable laws, regulations, or legal processes.
  16. Learn what you like, tailor your experience accordingly by providing you with information that we think may interest you including in regards to our products and services;

Information Discloure and Transfer

We may disclose information, including Personal Information, to/with local or foreign affiliated or subsidiaries also subject to this Policy. These companies may be located in other countries where 3DSolidverse has no presence, and their servers may be located anywhere in the world.

3DSolidverse may disclose information, including Personal Information, to/with third parties including partner companies or vendors, with whom 3DSolidverse collaborates closely. Please note that these partner companies may not be owned or directly controlled by 3DSolidverse. Hence, when the User acknowledges and accepts that 3DSolidverse may transmit their Personal Information to third parties, including vendors, and that these companies will process the data in alignment with their respective privacy policies. Also, these companies may send offers to specific Users via their email addresses. If Users prefer not to receive such offers, they have the option to adjust their profile accordingly.

3DSolidverse may also disclose Personal Information under legal obligations or when it genuinely believes, in good faith, that such disclosure is reasonably necessary to adhere to legal proceedings, safeguard the rights, property, legal interests or personal safety of 3DSolidverse, its customers, or the public.

We engage third-party service providers to carry out various tasks on our behalf, including but not limited to identity verification, security threat monitoring, payment card processing, hosting services, and data storage or processing. For these purposes, we may share your personal information with our service providers.

Some or all of the 3DSolidverse Services may be hosted not by us but by third-party service providers, and we do not own or control their hosting environment or servers. By using our 3DSolidverse Services, you agree to the processing of your Personal Information by our third-party hosting provider. The servers that host our services can be located in different parts of the world. By utilizing our 3DSolidverse Services, you recognize that your data or Personal Information may be stored, processed, or even replicated across various servers in any global location, including locations outside your country of residence which may have different data protection rules than in your country. As a result, such information may be governed by the laws of the country where it is stored. It may also be disclosed to the governments, courts, or law enforcement agencies of that country in accordance with its laws.

In the event of a merger, joint, venture, acquisition, assignment or any form of transfer or sale of all or a portion of our assets to a third party, your Personal Information and other information we may have received or collected, may be among the assets transferred or assigned. On the other hand, if the company undergoes bankruptcy, insolvency, receivership, or any comparable event, your personal information may be treated as an asset and may be transferred or acquired by a third party, and we may not be able to control how your Personal Information is treated, transferred, assigned, or used.

Information Available to the Public

Please be aware that any information that you make publicly available on or via 3DSolidverse Services, including your username, public profile, published content, and comments, will be available to the  general public on the internet. In the event you actively or passively disclose your contact information publicly, you acknowledge the possibility of receiving unsolicited messages, interactions or activity by other Users. We advise you to only share information publicly available that you are certain you want to make publicly accessible. If you wish to edit, change, or delete such information, please follow the instructions provided on our 3DSolidverse Services.

Opting Out

By registering on 3DSolidverse Services and providing us your email address, the User understands and accepts that we may communicate with them via email for commercial or marketing purposes (including newsletters or promoting services and products), as well as for administrative purposes. However, the User may opt-out of receiving future promotional, advertising, or other Website- or Services-related communications from us, by following the instructions provided in the email to “unsubscribe.” You may also opt-out by contacting us directly via the Contact Us.

We will make every effort to promptly address your request to opt-out. However, we kindly request your understanding and ask that you allow us a reasonable amount of time to process your opt-out request. Also, please note that even if you choose not to receive the mentioned emails, we may still reply to communications initiated by you and send essential administrative emails required to facilitate your usage of the 3DSolidverse Services.

Links to Third Party Web Sites and Social Medias

3DSolidverse Services may provide links to websites owned and controlled by other parties. However, this privacy policy is applicable solely to information collected through our Website. It does not extend to the privacy practices of third parties or any other external websites, even if we provide links to such sites. We recommend reviewing the privacy policies of those third parties to understand how they collect, use, and share your information. We are not responsible for the privacy practices or content of websites beyond our own.

The User has the option to distribute a link to 3DSolidverse Services on various social networks including “Google”, “Facebook”, “Twitter”, “LinkedIn”, and “YouTube”, using sharing buttons. By clicking on these sharing buttons, a link is created to the user’s personal profile, and this action is undertaken at their own risk.

Rights of access and rectification of data

Under certain circumstances and in accordance with the GDPR or other applicable data protection laws, you have the right to request for access, correction, erasure, restriction, transfer, objection, automated decisions, or consent, of your Personal Information held by us. To exercise these rights, please contact us through the designated channels outlined in the ‘Contact’ section of this Policy. We will promptly respond to and process your request in accordance with applicable data protection laws.

Children’s Privacy

The 3DSolidverse Services are not directed to children and we are committed to complying with the Children’s Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under the age of 13. If you are under 13, please do not submit any personal information on our website.

Individuals under the age of 13 are not permitted to register for an account on the Website. To engage in selling activities on 3DSolidverse, you must be of legal age to enter into a binding contract in your country of residence, typically 18 years old in most countries. If you are under 18, you have the option to use an adult’s account with the account-holder’s consent; however, the account-holder assumes responsibility for all actions conducted using that account. If your child has used your credit card on our 3DSolidverse Services without your authorization, please get in touch with us, and we will promptly eliminate their details from our records.

We do not intentionally collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately via the Contact Us and request that we delete that child’s personal information from our systems, and we will take the steps to remove such information as soon as possible.

In accordance with COPPA, we require verifiable parental consent before collecting, using, or disclosing personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate parental consent, we will take prompt steps to delete such information.

Security and Information Protection

3DSolidverse takes your privacy very seriously and is committed to implementing measures to prevent breaches in our Website and database, ensuring the security of user information against loss, theft, unauthorized access, disclosure, copy, use or modification. We employ various security measures to safeguard user information, including the use of Secure Socket Layer (“SSL”) technology during data transmission to enhance the security of sensitive information. Additionally, our third-party payment processor Stripe employs encryption to secure your credit card details, storing them in a protected location that is accessible solely to authorized personnel.

However, it is crucial to recognize that despite our precautions, we cannot guarantee the absolute security or confidentiality of all user information, and unforeseen events such as unauthorized access, data loss, hacking or breaches may occur. As a result, Users acknowledge and accept this inherent risk associated with the use of 3DSolidverse Services. Users play a crucial role in the protection of their information. It is recommended that users take steps to enhance their personal security, such as using strong passwords, updating them regularly, and being cautious with account credentials.

If you believe that the confidentiality of any information you shared with us has been jeopardized, please promptly reach out to us via the Contact Us.

Contact

If you have any questions, comments or complaints concerning this Policy, please contact us via Contact Us.

Last update: 12/01/2024

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